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Deceit and Indifference

Written by Lee Lott | 11 November 2010

Deceit and indifference are the conduct of people who have not claimed their true power. Their consciousness is centred in their minds rather than the innate power of their hearts.

This week I purchased a new computer from a major store. The sales assistant appeared knowledgeable and helpful, telling me of his expertise with computers. I sought his assurance that the programs and equipment on my old machine would be compatible with the operating software and programs on the new computer. He confidently told me they would.

The problems began immediately the new computer was running. My webcam was now obsolete, Adobe Flash would not operate. The Outlook Express data transfer was fraught with difficulty.

I returned to the shop. I saw the same sales assistant. He understood the problems I was having and when I asked him why had not been truthful with me. He replied that he if he told the truth, customers would never purchase goods in the store. As there are no other stores selling computers in the area I insisted he tell me the truth this time on any other potential problems I might encounter. He assured me that anything could be easily resolved by downloading information on line. Again I believed him. The next day the printer would not print. It too, was apparently obsolete.

I then spent 55 minutes listening to various automated messages, in futile attempts to speak to the store manager and the company head office. I was referred to Customer Relations Department, after 14 minutes, I was given another number for the Complaints Department. After more muzak and automated messages, I was referred me back to Customer Relations as I had been given the number for the human resources office. No one apologised.

I reported the store to Trading Standards. Six hours later a store IT technician telephoned me and we managed to rectify the printer problems.

The deceit was unnecessary. It was a waste of time for all involved. The indifference of the automated messages and the various assistants I eventually spoke to, plus the wrong advice they gave me when they answered the phone was frustrating. As I had not been discourteous I wondered why they behaved this way.

The answer I feel is because they just do not care. Kindness, honesty, consideration and caring about the consequences of our actions upon for others are qualities of the heart.

Being in the true power of heart centred consciousness fosters good business and customer relations. Deceit and indifference lose business; diminish the company and the individual! I will not be returning to the store for more!